btd99 Privacy Policy

1 Information We Collect

When you interact with the btd99 platform — whether by registering an account, making a deposit, placing a bet, or contacting our support team — we collect certain categories of personal information. The specific information collected depends on the nature of your interaction with us.

1.1 Information You Provide Directly

• Registration data: Full legal name, date of birth, email address, mobile phone number, and chosen username when you create a btd99 account.
• Identity verification documents: Copies of government-issued photo ID (such as a National Identity Card or passport) and proof of address submitted as part of the Know Your Customer (KYC) process.
• Payment information: Mobile financial service account details (bKash, Nagad, Rocket, Upay) or bank account information (Dutch-Bangla Bank, City Bank, BRAC Bank) necessary to process deposits and withdrawals. btd99 does not store full card numbers on its own servers.
• Support communications: The content of any messages, emails, or chat transcripts you send to the btd99 support team, including your stated query and any attachments you provide.
• Voluntary survey or feedback responses: Any information you choose to submit via player satisfaction surveys or feedback forms.

1.2 Information Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage and behavioural data: Pages visited on btd99.net, time spent on each page, games accessed, bet history, session start and end times, and clickstream data.
• Geolocation data: Approximate geographic location derived from your IP address, used to ensure compliance with regional access restrictions and to provide localised support.
• Cookie and tracking data: Data collected via cookies and similar technologies as described in Section 4 of this Policy.

1.3 Information From Third Parties

btd99 may receive personal information about you from third-party sources in limited circumstances, including:

• Identity verification service providers used to confirm the authenticity of documents submitted during KYC.
• Payment processors and mobile financial service providers who confirm the status of deposit and withdrawal transactions.
• Fraud prevention and anti-money laundering (AML) databases that flag accounts associated with known financial crimes.

2 How We Use Your Data

btd99 uses the personal information described in Section 1 for the following specific purposes. We rely on different legal bases for each use, as set out below.

2.1 Marketing Communications

btd99 may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, and seasonal offers — such as those tied to BPL cricket season, Eid, or Pohela Boishakh — where you have provided your consent to receive such communications. You may withdraw this consent at any time by updating your notification preferences in your account settings or by contacting support at support@btd99.net.

2.2 Responsible Gaming Monitoring

As part of our commitment to responsible gaming, btd99 uses automated analysis of player behaviour patterns — such as significant increases in deposit frequency, extended session lengths, or repeated chasing of losses — to identify players who may be at risk of developing a gambling problem. Where such patterns are detected, btd99 may proactively contact the player or apply protective measures. This processing is carried out in the player's interest and in accordance with our Responsible Gaming Policy.

3 Data Sharing & Third Parties

btd99 does not sell or rent your personal data to any third party for marketing purposes. We share your data only in the circumstances described below, and only to the extent strictly necessary for the stated purpose.

3.1 Service Providers

btd99 works with a limited number of trusted third-party service providers who assist us in operating the platform. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank, to facilitate deposit and withdrawal transactions.
• Identity verification providers: KYC and document verification services used to confirm the identity and age of players.
• Game content providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Spribe, who supply certified game content and may receive session data for the purpose of game delivery and RTP auditing.
• Platform analytics providers: Services that help btd99 understand how players use the site and identify technical issues. These providers receive anonymised or pseudonymised data wherever possible.
• Fraud prevention services: Third-party databases used to screen transactions and accounts for indicators of financial crime.

All third-party service providers engaged by btd99 are required to handle your data in a manner consistent with this Privacy Policy and to implement appropriate security measures.

3.2 Legal Disclosures

btd99 may disclose your personal data to law enforcement agencies, regulatory authorities, or courts where we are legally required to do so, or where disclosure is necessary to prevent or investigate fraud, money laundering, or other criminal activity. In such cases, btd99 will disclose only the minimum information required to satisfy the legal obligation.

3.3 Business Transfers

In the event that btd99 undergoes a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer via the email address registered on your account, and the acquiring entity will be bound by the terms of this Privacy Policy with respect to your data.

4 Cookies & Tracking Technologies

btd99 uses cookies, web beacons, pixel tags, and similar tracking technologies on the btd99.net website. This section explains what these technologies are, how we use them, and what choices you have.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your preferred language, login status, and session details — over the duration of that session or for longer periods depending on the cookie type.

4.2 Categories of Cookies Used by btd99

4.3 Managing Your Cookie Preferences

You may control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies via the privacy or security settings menu. Please note that disabling strictly necessary cookies will affect your ability to log in and use core platform features. Disabling functional or analytics cookies will not prevent you from accessing the platform but may reduce the quality of your experience.

5 Data Retention & Storage

btd99 retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The retention periods we apply to key data categories are outlined below.

• Account registration data: Retained for the lifetime of your active account, plus a minimum of 5 years following account closure, in line with standard anti-money laundering record-keeping requirements.
• Identity verification documents (KYC): Retained for a minimum of 5 years from the date of verification or account closure, whichever is later.
• Transaction and payment records: Retained for a minimum of 5 years from the date of each transaction.
• Customer support communications: Retained for 3 years from the date of the last communication in a given support thread.
• Gameplay and betting history: Retained for 2 years from the date of each session, then anonymised or deleted.
• Marketing consent records: Retained for the duration of your account, or until you withdraw consent, whichever occurs first.
• Analytics and session data: Retained in aggregated or anonymised form for up to 24 months, then permanently deleted.

Following the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual. btd99 conducts periodic data audits to ensure retention schedules are adhered to.

5.1 Data Storage Locations

btd99 stores player data on secure servers. Some data may be processed by our third-party service providers on servers located outside of Bangladesh. In all such cases, btd99 ensures that appropriate contractual safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy.

6 Security Measures

btd99 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include, but are not limited to:

• SSL/TLS encryption: All data transmitted between your device and btd99 servers is encrypted using TLS 1.2 or higher, indicated by the HTTPS protocol in your browser address bar.
• Data encryption at rest: Sensitive personal data — including identity documents and payment details — is encrypted when stored on btd99 servers.
• Access controls: Access to player personal data is restricted on a need-to-know basis. Only authorised btd99 personnel with a legitimate operational need may access your data, and all such access is logged.
• Two-factor authentication (2FA): btd99 offers optional 2FA for player accounts to provide an additional layer of security beyond username and password.
• Regular security testing: btd99 conducts periodic security assessments of its platform infrastructure to identify and remediate vulnerabilities.
• Incident response procedures: btd99 maintains documented procedures for responding to data security incidents, including notification processes for affected players where required.

6.1 Data Breach Notification

In the event of a personal data breach that poses a risk to your rights and freedoms, btd99 will notify affected players without undue delay via the email address registered on their account. Notifications will describe the nature of the breach, the categories of data affected, the likely consequences, and the steps btd99 is taking to address the incident.

7 Your Rights Over Your Data

btd99 respects your rights as a data subject. The following rights are available to all registered players. To exercise any of these rights, please contact us at support@btd99.net with sufficient detail to identify your account and the specific request. btd99 will respond to all verified requests within 30 days.

• Right of access: You have the right to request a copy of the personal data btd99 holds about you, along with information about how it is being used.
• Right to rectification: If any personal data btd99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: In certain circumstances — for example, where data is no longer necessary for the purpose for which it was collected — you may request that btd99 delete your personal data. Note that this right may be limited where btd99 is required to retain data to comply with legal obligations (such as AML record-keeping requirements).
• Right to restrict processing: You may request that btd99 temporarily pause certain processing activities relating to your data, for example while a dispute is being investigated.
• Right to data portability: Where data is processed on the basis of your consent or for the performance of a contract, you may request a copy of your data in a structured, machine-readable format suitable for transfer to another service provider.
• Right to withdraw consent: Where btd99 processes your data on the basis of your consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to object: You may object to processing carried out on the basis of btd99's legitimate interests, including profiling for responsible gaming monitoring, where you have grounds relating to your particular situation.

8 Policy Updates & Contact

btd99 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. Where changes are material — for example, where we introduce a new purpose for processing your data — we will notify registered players via the email address on their account at least 14 days before the change takes effect.

The revised Privacy Policy will be published on this page with an updated effective date at the top. Where we consider a change to be minor or administrative in nature (such as correcting a typographical error), we may update the page without prior notification. We encourage you to review this page periodically to stay informed about how btd99 is protecting your data.

8.1 How to Contact Us About Privacy

If you have any questions, concerns, or complaints about this Privacy Policy or about the way btd99 handles your personal data, please contact our support team using the details below. We aim to resolve all privacy-related enquiries promptly and will escalate complex issues to our designated data protection contact where appropriate.

• Email: support@btd99.net
• Support hours: 24 hours a day, 7 days a week
• Language: English
• Time zone: Bangladesh Standard Time (BST, UTC+6)
• Coverage: Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar and all other regions of Bangladesh